We turn a problem into an opportunity

Egeria Insights is a powerful online portal that transforms how you see complaints. We capture the lost voice of your most disengaged customers and provide you with actionable insights to retain their loyalty, delivering measurable change in your business.

Benchmark your performance against rival brands and your entire sector to pave the way to becoming best-in-class. Observe early warnings of market trends and threats, identify opportunities for improvement and increase your customer satisfaction and retention rates.

Impact of Complaints

< 70%

Of UK consumers actively raise a complaint, the rest simply switch brands.

700%

It costs 7 x more to acquire a new customer than to retain an existing one

89%

Of UK consumers would not return to a brand if a complaint was handled poorly.

86%

Of UK consumers speak to friends and family if they have a bad experience with a brand.

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See what we can do for your business

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Capture the lost voice of your customers

When your customers no longer want to engage with you directly, they will seek out an alternative channel to achieve a resolution to their issue.

Through Resolver, an independent online complaints platform, we’re able to capture the lost voice of these disengaged consumers and provide you with a second opportunity to retain their business and secure their life-time value. So far, we’ve received over 5 million complaint cases in the UK.

Real-time business intelligence

We are uniquely positioned to support our clients by arming their front-line staff with real-time actionable insights that enable them to quickly identify the severity of issues as they arise and to apply the best next-action.

This level of business intelligence allows you to utilise situational analysis around each issue to achieve the best resolution for your customers, significantly increasing the likelihood of retaining their business.

Expert Consultation

Our business consultants specialise in supporting companies across regulated markets and have an excellent understanding of the nuances that impact upon the statutory regulated framework of compliance. In conjunction with our team of highly skilled data scientists we can help utilise our unique data insights and predictive technology solutions to increase customer retention and mitigate the risks around compliance.

A 2% increase in customer retention has the same effect as decreasing costs by 10%

Find out how we can help you achieve this

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Our sectors

Banking

Credit Cards

Insurance

Utilities

Telecoms & Media

Travel & Leisure

Retail

Transport

If your sector isn't shown above, then not to fear, Egeria Insights can help businesses that operate across a wide variety of sectors. Speak to us to see how we could help you.

Contact us