Avoid brand-switching by staying switched on

Customer retention should be the cornerstone of any successful business model. Your customers are your life-blood, so when they’re on the brink of leaving you, wouldn’t you want to know?

Thanks to our unique insights and predictive technology we can alert you to customers that are showing high indications of getting ready to switch away from your brand.

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See what we can do for your business

The value of retention

70%

The probability of selling to an existing customer is as high as 70%

700%

It costs 7 x more to acquire a new customer than retain an existing one

2%

A 2% increase in customer retention has the same effect as decreasing costs by 10%

51%

After one negative experience, 51% of customers will never do business with that company again

Predictive analytics that can prevent churn

Lifetime value of customers

It costs 7 x more to acquire a new customer than to retain an existing customer. 84% of consumers from the financial services sector reported they wold be more likely to stay with a company if their complaint was handled effectively; the same amount of people said they would avoid a company that failed to do so. Securing the lifetime value of your customers and preventing churn means effective complaint handling.

Early warnings & actionable insight

Our predictive modelling techniques enable us to identify customers with complaints that indicator they are on the brink of churn. Using our churn prediction service means you can quickly identify these customers and utilise our actionable insight to resolver their issue with a best-fit solution designed to secure their loyalty.

Increased revenue

The probability of selling to an existing customer is estimated to be 70% whereas the probability of selling to a new prospect is between 5 - 20%. When you combine that statistic with another, that 80% of your future profit is predicted to come from 20% of your existing customers, it’s clear why avoiding customer churn is crucial to increasing revenue for your business. Our insights can help future-proof your revenue stream.

Consultation

Our team of highly experienced consultants can help advise on how to tap into your greatest unused asset: complaint data.

Contact us to arrange a consultation to learn more about our business solutions and unique data insights designed to grow customer retention and brand advocacy.

Our sectors

If your sector isn't shown above, then not to fear, Egeria Insights can help businesses that operate across a wide variety of sectors. Speak to us to see how we could help you.

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