Customer retention should be the cornerstone of any successful business model. Your customers are your life-blood, so when they’re on the brink of leaving you, wouldn’t you want to know?
Thanks to our unique insights and predictive technology we can alert you to customers that are showing high indications of getting ready to switch away from your brand.
It costs 7 x more to acquire a new customer than to retain an existing customer. 84% of consumers from the financial services sector reported they wold be more likely to stay with a company if their complaint was handled effectively; the same amount of people said they would avoid a company that failed to do so. Securing the lifetime value of your customers and preventing churn means effective complaint handling.
Our predictive modelling techniques enable us to identify customers with complaints that indicator they are on the brink of churn. Using our churn prediction service means you can quickly identify these customers and utilise our actionable insight to resolver their issue with a best-fit solution designed to secure their loyalty.
The probability of selling to an existing customer is estimated to be 70% whereas the probability of selling to a new prospect is between 5 - 20%. When you combine that statistic with another, that 80% of your future profit is predicted to come from 20% of your existing customers, it’s clear why avoiding customer churn is crucial to increasing revenue for your business. Our insights can help future-proof your revenue stream.
If your sector isn't shown above, then not to fear, Egeria Insights can help businesses that operate across a wide variety of sectors. Speak to us to see how we could help you.
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