Are you concerned about customer retention? You should be. 80% of your future profits are predicted to come from 20% of your existing customers. A 2% increase in customer retention has the same effect at reducing costs by 10%.
Worryingly, less than 27% of your customers will take the time to complain when things go wrong. The rest will simply switch brands. Our unique data, situational analysis and actionable insights give you a golden opportunity to retain the customers at risk of churn.
Our data is powered by over 5 million complaints through Resolver. Consumers that come to Resolver have decided to no longer engage with the brand and represent the highest risk of disloyalty. We capture their lost voice to help you identify and retain their business.
We use highly advanced machine learning technology and natural language processing to understand the consumer’s vulnerability in the context of the complaint as opposed to the call. This easily categorises complaints in order of severity for the best next-steps.
Our predictive modelling is powered by AI and algorithms developed using unique data. We can accurately predict critical issues such as complaint escalation, customers in vulnerable situations and those set to churn. This business intelligence enables you to act fast.
Did you know that 50% of the adult population in the UK (26 million people) show indicators of being in a vulnerable position? Our predictive modelling on vulnerability can help you operate in compliance within the regulatory frame work by accurately identifying these consumers and empowering your front-line staff to take the appropriate action.
When a complaint escalates to the regulator your business is likely to suffer financial damage and a lost customer. Our escalation predictor can help reduce this risk. We can identify those customers whose complaint is predicted to escalate enabling you to take preventative measures to avoid losing the customer and being hit with regulatory fines.
Choose which competitors within your industry to benchmark yourself against. See visualisations of category and time-based trends to achieve accurate and consistent outcomes. You’ll have a clear view of your performance within your sector and when compared to the best in the market. You can use those insights to identify areas of concern then implement changes to help you improve.
Find out how we can help you achieve this
Request a demoIf your sector isn't shown above, then not to fear, Egeria Insights can help businesses that operate across a wide variety of sectors. Speak to us to see how we could help you.
Contact us
